FAQ
You’ve got questions!
And we’ve got the most Frequently Asked Questions and answers below.
Of course, if you’ve got specific questions that you don’t see answered below, feel free to send us an email at info@leatherbydragonfly.com
*****Please note: To avoid additional costs, we recommend beginning the customization process within six months of receiving your Apron Template Information Package. After this period, any changes in pricing since the original purchase will apply. Should you choose not to proceed within this timeframe, we can offer a store credit for future purchases. Thank you for understanding our need to adjust for the rising cost of materials over time.****
What if I want to buy a Master Custom apron as a gift?
What a great gift! We mail you our “get started” package (a canvas template and information packet), and you can present that as a gift to the recipient. Then, they get to set up their consultation and enjoy the process of creating their custom leatherwork apron. Surprise!
When you purchase and check out, please clarify that this is a gift for someone by checking the “gift” box.
What's the process of buying a Master Custom apron?
After the purchase, a canvas template and instructions are mailed out. Start to think of the most-used tools in your shop and your workflow style. When you are ready, make the video chat appointment by following the directions on how to contact us. It’s just that easy. We will take notes during the video chat and have you draw the silhouette of the tools right on the apron. This serves as the template/pattern for your custom leather shop apron. Next, mail the template back to us, and we’ll get started on your apron immediately.
How long will it take for me to get my apron?
Remember, the apron is custom-made, especially for you. Because we work with you to get our aprons just right, the length of time depends highly on YOUR INVOLVEMENT and HELP. Generally speaking, you should expect to receive your beautiful new apron 6–10 weeks after we receive the canvas template back from you. The entire process also depends on the season and our current backlog of orders, but we will let you know the rough timeline once we receive your order and set up your consultation appointment.
What's the ideal design for an apron?
This is the beauty of the Master Customs line of aprons. The ideal design is your design that we handcraft especially for you! This is not an off-the-shelf apron. For our Master Custom line, we will offer guidance during the video fitting when there may be a potential design issue. We’ve done this enough that we know what works and what doesn’t work! We've taken all of the most requested features for our standard line (we call it the Apprentice Workplace) and built an apron that we think will fit a large percentage of our customers. If you’re unsure what’s best for you — Standard or Custom — let’s talk.
What comes standard on the Master Custom apron?
High-quality, full-grain leather in the appropriate weight of leather for your job or hobby, in black, brown, or tan.**
Apron and pockets the same color.**
One stainless steel clip for tape measure or folding knife.**
316 stainless steel O-rings, D- rings**, slides, and closure hardware.
Edges hemmed for structure and durability
20-40 hand-peened solid copper rivets.
Polyester thread, just like what they use in parachutes!
Five stitches per inch for strength.
Strap anchor points are double-reinforced, stitched, and riveted.
Round bottom-hand pocket if wanted.
**Upgrades available. Upgrades are selected during the design video fitting session.
*****Please note: To avoid additional costs, we recommend beginning the customization process within six months of receiving your Apron Template Information Package. After this period, any changes in pricing since the original purchase will apply. Should you choose not to proceed within this timeframe, we can offer a store credit for future purchases. Thank you for understanding our need to adjust for the rising cost of materials over time.****
How do I care for my apron?
Your handcrafted apron will need cleaning attention from time to time to keep it looking its best. First, you can use a dry rag, air hose, or brush to remove any dust or debris from the apron. Of course, you also should use a leather cleaner and follow the instructions. Important: After you use a leather cleaner, YOU MUST use a leather conditioner to replace the natural oils the soap cleaned away. You can’t over-condition your leather products, but you certainly can under-condition them.
Do you ship everywhere in the world?
****At this time we only ship to the USA and Canada.****
We ship to the USA, Canada, United Kingdom, Australia, and New Zealand. If you live elsewhere, we have made special arrangements with customers to ship to family, friends, etc., so please contact us if you’d like to discuss. Also, some countries have special P.O. boxes that allow overseas customers to have U.S. goods shipped to and then packaged in bulk with other goods for delivery. If your country does this, we are happy to talk through the process and details.
How do I know what size and leather-weight apron are best for me?
Our Master Custom aprons are sized based on shirt size.
S, M, L, XL, 2XL, 3XL, 4XL, and 5XL. If you are a larger size, please call or email us. No problem; we have you covered!
For Master Custom aprons, if we discover during the video fitting that we think you ordered the wrong size apron, we’ll let you know. We often have customers order the heaviest weight apron for leather weight because they think they are getting “the best” version. We don’t believe this is the best policy. All of our aprons are built to withstand the daily use of our customers, and we will recommend a lighter or heavier-weight apron based on how you plan to use it. If you are between sizes, for example, L and XL, we recommend the larger size.
Do you make belts or other leather products?
Sadly, no, we don’t. We specialize in amazingly built, tough-as-nails aprons. We do make our special and limited Fashion line of purses and bags; click here for more info on these. Many clients purchase an apron and then get a little gift for a loved one as part of the process.
Do you do repair work on other leather items?
Again, sadly we don’t. Of course, we guarantee and service our own aprons and our Fashion line when necessary (although it’s rare because they are built tough as nails!).
Returns/Exchanges/Shipping
We believe you should be able to return or exchange an item as easily as you purchased it. We ship everything with the U.S. Postal Service. All items will be sent out in perfect condition and packed well to ensure their safe arrival to your home. We ship with insurance and delivery confirmation. Remember, shipping costs may vary depending on the weight and size of the item.
In the rare instance that you receive an item that is damaged during shipping, please contact us within 24 hours of receiving the package with photos of the damaged item or items.
What if I lost my canvas template?
We are sorry that you lost your canvas template. We will ship out another for $25.00 plus shipping.
What are these marks and scratches on my leather goods?
Some hides, not all, will have a brand, scars, or barbwire scratches. These are totally acceptable. We ensure that no mark is a weak link. If it is determined to be, we will discard that portion of the hide. We try and orientate the hide for maximum yield so that some lucky clients will get brands and barbwire scratches!
For more detailed information about ALL of our policies, click here.